QUE : “The value of public administration is based on transparency, accountability and sensitivity.” Evaluate the sentence correctly.

“Public administration is the process of implementing government laws in a complete and systematic manner. Any government administration or state administration is called public administration” – Woodrow Wilson

                But, to make public administration more efficient and effective, it is essential to have qualities or values ​​like transparency, accountability, responsiveness, effectiveness, honesty, sensitivity in administration. (Mentioned in the Fourth Report of 2nd ARC-Ethics in Governance and Twelfth Report: Citizen-Centered Governance)

• Transparency in Public Administration
  

•  Transparency makes public administration more efficient by increasing the accountability of the government and officials.
  
•  Helps in establishing democratic and good governance values.
  
•  Transparency is necessary to make the public service delivery system more effective.
  
•  Eg. For example, RTI Act 2005, Citizens Rights Act, Lokpal Act.
  
•  Accountability in Public Administration:
  

•  Accountability helps in increasing the trust of the people in the functioning of the government.
  
•  Ensures the responsibility of the government in terms of any policy, scheme, decisions etc. of the government.
  
•  Eg. DM of a district is responsible for the implementation of RTE in his district.

•  There will be improvement in the irregularities seen in the administration.
  
• Eg. Public Service Act, promotion of e-gov
  
•  Sensitivity in Public Administration:
  

•  The administrative decision-making process can be made objective, fair and efficient.
  
•  The concept of social justice enshrined in the Indian Constitution can be realized. Eg. IAS Avinash Sharan started a bail ambulance to improve health in tribal areas and set an excellent example of sensitive governance.
  
•  It will enable the best resources of the country to be utilized for the benefit of the people of the country. Eg. e-FIR, Visitor Management System (VMS) Thus, transparency, accountability and responsiveness help in establishing good governance in the country by fulfilling the objectives of public administration.