A State Government launches the “Seva Setu” programme to improve public service delivery. Under the initiative, government departments share data through a common digital platform, citizens can access multiple services through a single window, service requests are processed within prescribed timelines, and officers are rewarded based on performance indicators.
Which of the following concepts of Public Administration are reflected in the above case study?
- Coordination among departments
- Citizen-centric governance
- Performance-based administration
- Political neutrality
Select the correct answer using the code below: